Refund and Returns Policy
Our refund and returns policy within 14 days of purchase. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it, sealed and in its original packaging.
We cannot refund purchased items that have been used or opened due to hygiene reasons.
If you have recieved a faulty item please email our customer service team at [email protected] within 7 days of you ordering the item and we will be happy to refund or exchange.
When sending an item back please send it tracked as we cannot be accountable for any lost returned items. We will not pay for any return shipping costs unless an incorrect item has been sent.
How long will my refund take?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:
The Beauty Co,
Pilgrims Way, Winchester Road, PO2 7PS. Hampshire. United Kingdom
How long does shipping take?
To help suit your urgency of your order we offer multiple shipping options:
Next day delivery (order before 12pm)
First class tracked delivery (1-2 working days)
second class tracked (2-5 working days)
Internationally tracked (4-7 working days)
Do you ship internationally?
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer the following refund policy for international orders:
Refund Eligibility
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Refunds are accepted within 14 days of receiving your order.
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Items must be unused, unopened, and in their original packaging to be eligible for a refund.
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To initiate a return, please contact our customer service team with your order number and reason for return. Return instructions will be provided.
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Once the returned item is received and inspected, a refund will be issued to your original payment method. Please note that original shipping fees are non-refundable.
Customs Fees & Import Duties
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Customers are responsible for any customs fees, import taxes, or duties that may be charged by their country’s customs office.
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These fees are not included in the purchase or shipping price and will not be refunded by us.
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We recommend checking with your local customs authority for more information on potential charges before placing your order.
Important Notes
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We do not accept returns or issue refunds for items that have been used or opened.
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Returned items must be shipped at the customer’s expense unless otherwise agreed upon.
If you have any questions about our refund policy, please don’t hesitate to contact us.
Need help?
Contact us at [email protected] for questions related to refunds and returns.